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Transcription Quality

Improve transcription accuracy and address quality issues.

Understanding Accuracy​

Harmony's Accuracy​

  • Overall accuracy: 95%+ (trained on 850,000+ calls)
  • Speaker identification: 85-95%
  • Continuous improvement: Learns from corrections

Factors Affecting Accuracy​

FactorImpact
Audio qualityHigh
Background noiseHigh
Speaking clarityHigh
Number of speakersMedium
Technical terminologyMedium
AccentsLow-Medium

Improving Audio Quality​

Before the Meeting​

Participant setup:

  • Use headsets or external microphones
  • Find a quiet environment
  • Test audio before meeting
  • Close unnecessary applications

Meeting settings:

  • Enable HD audio in meeting platform
  • Use wired internet when possible
  • Ensure minimum 2 Mbps bandwidth

During the Meeting​

Best practices:

  • Speak at moderate pace
  • Avoid overlapping conversations
  • Mute when not speaking
  • Face microphone directly

Avoid:

  • Background music or noise
  • Typing loudly during meeting
  • Phone speakers in noisy environments
  • Multiple people on one microphone

Handling Technical Terminology​

Custom Vocabulary​

Add industry-specific terms:

  1. Go to Settings → Intelligence
  2. Find Custom Vocabulary
  3. Add terms, names, and jargon
  4. Save changes

Examples to add:

  • Product names
  • Company names
  • Industry acronyms
  • Technical terms
  • People's names

How It Helps​

Custom vocabulary:

  • Improves recognition of specific terms
  • Reduces misinterpretation
  • Increases transcription consistency

Correcting Transcripts​

Why Corrections Matter​

When you correct transcripts:

  • Harmony learns from corrections
  • Future accuracy improves
  • Other similar terms recognized better

How to Correct​

  1. Open the meeting transcript
  2. Find the error
  3. Click to edit
  4. Enter correct text
  5. Save changes

Correction Tips​

What to correct:

  • Wrong words (especially names, products)
  • Merged or split words
  • Missing punctuation
  • Speaker labels

What's less important:

  • Minor filler words
  • Perfect grammar (if meaning clear)
  • Timestamp precision

Speaker Identification Issues​

Wrong Speaker Labels​

When speakers are mislabeled:

  1. Open transcript
  2. Click on speaker label
  3. Assign correct speaker
  4. Changes apply to that segment

Unknown Speakers​

When speakers show as "Unknown":

  • Add participant information
  • Link to contacts if available
  • Label manually for that meeting

Improving Speaker ID​

For better speaker identification:

  • Fewer speakers = higher accuracy
  • Clear turn-taking helps
  • Consistent audio quality per speaker
  • Train on known speakers (Enterprise)

Handling Accents​

Accent Support​

Harmony handles various accents:

  • ✅ American English
  • ✅ British English
  • ✅ Australian English
  • ✅ Indian English
  • ✅ European accents
  • ⚙️ Heavy accents may need custom training

Improving Accent Recognition​

  • Add speaker-specific vocabulary
  • Correct early transcripts to train
  • Provide feedback on accuracy
  • Consider custom model (Enterprise)

Multi-Language Meetings​

Supported Languages​

LanguageStatus
English✅ Full support
Spanish✅ Full support
French✅ Full support
German✅ Full support
Portuguese🔶 Beta

Language Detection​

Harmony auto-detects language:

  • Primary language detected
  • Can switch between languages
  • Accuracy varies by language

Multi-Language Sessions​

When multiple languages are spoken:

  • Primary language transcribed best
  • Secondary language may have lower accuracy
  • Consider separate sessions if possible

Common Errors​

Homophones​

Words that sound alike may be confused:

  • "their" vs "there" vs "they're"
  • "to" vs "too" vs "two"
  • Product names vs common words

Solution: Add custom vocabulary for correct versions.

Proper Nouns​

Names and places often misrecognized:

  • Person names
  • Company names
  • Product names
  • Location names

Solution: Add to custom vocabulary before meetings.

Technical Terms​

Specialized terminology may be unfamiliar:

  • Industry jargon
  • Acronyms
  • Product-specific terms

Solution: Build comprehensive custom vocabulary.

Quality Settings​

Transcription Quality Options​

📝 ASSUMPTION: Quality tiers may be available.

QualityProcessing TimeAccuracy
StandardFasterGood
EnhancedLongerBetter
ProfessionalLongestBest

When to Use Higher Quality​

  • Important external meetings
  • Legal or compliance recordings
  • Content for documentation

Reporting Quality Issues​

When to Report​

Report if you see:

  • Consistently poor accuracy
  • Systematic errors (same mistake repeated)
  • Missing audio segments
  • Processing failures

How to Report​

  1. Note specific examples
  2. Include meeting details
  3. Contact support with examples

What Helps​

Useful information for support:

  • Meeting date/time
  • Examples of errors
  • Audio quality assessment
  • Custom vocabulary in use